Return Policy

🔁 Return Conditions

  • Products must be returned in new, unused condition, with all original packaging intact.

  • All return requests must be submitted within 30 days of delivery by contacting our customer care team directly at:
    đŸ“© support@inovarec.com

  • Once your return request is approved, our team will guide you through the process step-by-step.

💳 Refunds & Store Credit

  • Store credit will be issued for all approved returns, which can be used for any future purchase on our website.

  • Pre-orders canceled within 7 days of purchase are eligible for a full refund to the original payment method.

  • Once your return is received and inspected, credit or eligible refund will be processed within 7 business days.

đŸ› ïž Damaged Items

  • If your order arrives damaged, please report it within 5 days of delivery, including:

    • Clear photos of the damage

    • Photo of the SKU label from the packaging

  • Once approved, a free replacement will be sent with the same item (same color, same size).

  • Reports submitted after 5 days or without visual proof may not be eligible for replacement.

📩 Return Guidelines

  • Items with visible signs of wear, stains, or excessive use will not be accepted.

  • Make sure the item is properly packaged to avoid damage during return transit.

  • Returns sent without prior approval via support@inovarec.com may not be processed.

🚚 Order Processing

All orders are processed within 5 minutes after purchase and shipped within 48 business hours, ensuring fast and reliable delivery.

💬 If you have any questions, we’re always here to help:
đŸ“© support@inovarec.com